Support

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Support

Ensuring that your instrument is always working

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General Support

Bioprocess Control is committed to delivering quality products and services that ensure customers get the most out of every technology purchase. If your Bioprocess Control product is not operating according to specification, please contact us so that we can find out what is wrong and correct it. This of course applies to products covered under warranty, but also products where the warranty period has expired. It is our ambition to make sure that your Bioprocess Control product is always working and continually delivering value.

General support inquiries

Alberto Benavides Cantú
support@bioprocesscontrol.com
Tel: +46 (0)46 163950

Maintenance Support

Bioprocess Control's maintenance service covers all products within the standard product portfolio. If you are uncertain what the problem is, we can help you troubleshoot the problem via distance, and hopefully solve it onsite. If we cannot diagnose a problem via distance or know that something needs to be repaired off site, Bioprocess Control operates a complete diagnosis and repair service. Our focus is to ensure that you get quick answers and a fully operational product in the shortest possible time. This complete maintenance service translates into little downtime and a positive customer experience.

Maintenance support inquiries

Alberto Benavides Cantú
support@bioprocesscontrol.com
Tel: +46 (0)46 163950

Instrumentation & IT Support

 

Instrumentation & IT support inquiries

Nicklas Uvelöv
support@bioprocesscontrol.com
Tel: +46 (0)46 163950

Product Applications

AMPTS II and AMPTS II Light are designed to perform batch experiments in the biogas field, tests which can be used to characterize a substrate and determine the metabolic activity of bacteria.

Examples of type of tests:

  • Biochemical methane potential (BMP) test
  • Biogas potential test
  • Anaerobic biodegradability test
  • Substrate inhibition test
  • Specific methanogenic activity (SMA) test
  • Residual methane potential (RMP)
  • Biochemical hydrogen potential (BHP) test

The Gas Endeavour is designed to perform batch experiments in a wide range of application fields, and can be used to extract important kinetic information in a quick and easy way.

Examples of type of tests:

  • In vitro analyses of feed in animal nutrition studies
  • In vitro analyses of functional food and gut microbiota
  • Analysis of the effect of dietary additives on greenhouse gas emissions from cattle
  • Specific Anaerobic Ammonium Oxidation (Anammox) Activity test
  • Biochemical oxygen demand (BOD) analysis 
  • Aerobic biodegradability and compostability test
  • Monitoring the performance of ethanol fermentation processes

 

Product applications support inquiries

Biogas applications

Dr. Mihaela Nistor
support@bioprocesscontrol.com
Tel: +46 (0)46 163950

or

Dr. Sten Strömberg 
support@bioprocesscontrol.com 
Tel: +46 (0)46 163950

 

Other applications

Judith van Gorp 
support@bioprocesscontrol.com 
Tel: +46 (0)46 163950